We had a wonderful experience from the beginning. Our project manager Sam was extremely helpful and communicative throughout the entire process and went above and beyond to help us navigate, even through inspection delays. It was extremely helpful to have someone that was so punctual, responsive and receptive, and he shouldered a lot of the stress for us as well. We could not be happier with the finished bathroom, it is exactly what we hoped/expected and the craftsmanship and attention to detail is obvious. We will definitely be using Refresh and Build for future projects, and can't recommend them, and Sam, enough!